In this age of modern day technology, finding a job has taken its toll on a new level. Job seekers have now different options to choose from between going to a company like the usual way of applying or going through an application process or recruitment where one has to go physically line up to submit a resume, take examination and a face-to-face interview with the boss.
The easiest and convenient way nowadays is to go online and do all the process above in just a few clicks away. Less hassle and saves your time, money and effort ( no traffic, saves your fare expenses and most of all, your time! a few hours you can spend more for a quality time with family)
Filipino skills are very competitive, world class if I may say when it comes to work ethics. A great platform is at Rakuboss.ph wherein a multifaceted Filipino skills marketplace that supports freelancers from any business sector within the Philippines.
Zilingo – a technology platform that is re-imagining the fashion industry – is the first to bring to customers the latest collection from leading fashion brand Folded & Hung fronted by “PBB Lucky Season 7” big winner Maymay Entrata.
13, fashion lovers across the country can now purchase the Folded & Hung
apparel collection that marries creative, young, and fresh designs with a touch of retro details for a
classy, old-school inspired look. Styles are hued in eye-catching reds, blues,
and yellows for wearers to make a fashion statement.
Zilingo and Folded & Hung present to customers coveted pieces suitable for all occasions. “Folded & Hung fans get first dibs to purchase clothing from this collection on Zilingo with the simple click of the button. Not only is this fashion line cool and stylish, it is also comfortable and easy-to-wear with flattering silhouettes customers will love,” shared Ryza Dipatuan – Razo, Marketing Director, Zilingo Philippines.
Recognizing the continuous growth and potential of the online retail market, and the need to constantly provide customers with new and exciting options, Zilingo aims to provide a unique shopping experience to customers and enable brands to expand their reach to fashion enthusiasts across the region.
2019, Zilingo customers have had easy access to Folded & Hung’s collection and shopping online is easier than ever with free delivery nationwide,
with no minimum purchase and multiple payment methods including
This screenshot was taken from my FB Post, 30 September 2019. The effective date of my resignation at work. Looking back, you may check my journey on finding a new work first. 🙂
Working in a BPO industry is not easy like others would regard to this as “Easy Job” There are several factors one has to consider if you wanted to be in this industry. Being a ‘call center agent’ have open me up to new learning experiences.
Being a call center virgin (one who has no experience working prior in a BPO), I am nuisance to terms and jargon in theproduction floor ( is a place where agents attend calls), RTM ( Real-time monitoring ) in charge would shout ‘ Dez, ACW one minute! That was very new to me on my first day in the production floor. I was like thinking ” What the heck is ACW?”
ACW is one of the most important responsibilities when working in a call center. It refers to the tasks required from a customer service representative after a call has ended and how long it takes for a representative to complete their post-call tasks”
” Huy, auto-in ka na!” a co-worker nudged on me. “Di pa ko tapos mag notes ano ba yan!” …. and so long a lists of terms that I get to know in the floor! Madali lang naman, just GMG! Haha! Kung ano yung GMG? Just check this link: https://www.urbandictionary.com/define.php?term=GMG 🙂
What do one expect from being a newbie? Of course, failing stats! Haha! Thanks to my TL (Team Lead/er) who did guide me through our coaching sessions, call listening and of course, finding the root cause on why I keep on failing which is;
Filipinism- English words or phrases resulting from the literal translation of Filipinos of English terms. They may not be necessarily grammatically incorrect but may not be comprehensible to native English speakers.
Voice Diction- is word choice, or the style of speaking that a writer, speaker, or character uses. The diction that you use when you speak or write should be matched to purpose or audience.
and one of the most important factor is CONFIDENCE. The way you deliver your spiels will definitely connect you to the person on the other line.
But of course, after failing, you have to level-up. Once you get the hang on how things work around with the process, you start to achieve small accomplishments one after another.
“Top Care Agent, Top Resolution Specialists for the month of…” Those are music to your ears. You get to have certificates, acknowledgement, a clap from fellow agents.. Haha! Kidding, you get incentives as well…
Here are some metrics from my recent account that you need to hit to get the P4P (pay-for-performance/ incentive) Or in agents layman’s term is extra-money, moohla, funds for your kikay-kit, pang rubber shoes, pang starbucks, pang date, pang- Palawan/Cebuana kay Mother-Tita-Tito-Kuya-Ate-Bunso-Lolo-Lola sa province na panay ang kumusta sa’yo pag payday! 🙂
Qualifier for P4P(Pay for Performance)
No second Written Warning
NPS– Net Promoter Score®, or NPS®, measures customer experience and predicts business growth. This proven metric transformed the business world and now provides the core measurement for customer experience management programs the world round. Meaning from HERE
AHT– is a call center metric for the average duration of one transaction, typically measured from the customer’s initiation of the call and including any hold time, talk time and related tasks that follow the transaction. AHT is a prime factor when deciding call center staffing levels. From HERE
(Call Center) QA– is a process that can help ensure customer interactions are aligned with business goals. QA (Quality Assurance) monitoring aims to identify common customer issues, improve customer experience, and help standardize communication processes with customers From HERE
… and one of the most important but most often used and abused metrics madalas eto na lang ang kulang kaya di mo nameet target mo.
REL – Reliablity (Self explanatory ano po?) Attendance. Kakayahan mong gumising ng madaling araw at pumasok sa tamang oras ng hindi nalelate at gumamit ng Alibis Like ‘ Wala po akong masakyan- walang jeep, bus, taxi, grab,angkas, de-padyak na dumadaan! kanina pa ko naghihintay ng masasakyan like mga 2 hours. 🙂 di nag alarm CP ko, Di ako nagising, wala pong tubig sa amin! Wala na po ako damit masuot kase nasa labahin lahat, Traffic! sa alas dos hanggang alas kwatro ng madaling araw??! Masama pakiramdam like ‘me sakit po kase- asawa/nanay/tatay/tita/tito/si panganay, bunso, gitnang anak/ lolo/lola/ kapatid na babae, kapatid na lalake/ friend na babae/ friend na lalake- friend na LGBT –lesbian, gay, bisexual, and transgender! Ay meron pa pala, may sakit po kase pet ko na dog/cat/ monkey/ snaaake! as in ahas? need irush sa vet! Nag away po kase kami ng … same characters ng mga may sakit above 😂
But sometimes, we just don’t really feel going to work at times. We all have our reasons why we fail at some point in Reliability but we also have to think that we are being paid to work and let’s not judge our superiors or blame them if they are strictly implementing these things because at the end of the day we have to comply and we did amend to it. OR if it is really a serious matter to attend to that needs your absence, so be it. Be absent and just make up on the things you missed next time.
I’ll be missing all the dramas in the production floor – irate customer-irate agent relationship! irate agent-irate team lead relationship, irate team lead-irate manager relationship, irate agent-irate agent relationship. Haha!
But I’ll be leaving you for now with my unforgettable Boboos in the floor!
While on the call….
Me: Is 012345678 your telephone number?! Customer: Yes. Me: Is that true????!…. (Ay! is that correct pala dapat!) HAHA! 😂
Customer: !@#$%^&%8*( Where is my newspaper?! Me: I am very sorry to hear…. Customer: I don’t wanna hear your sorry again..$^&#@!#% Me: Oh, I apologise… (soorry not sorry!)😂
Doing an outbound call…. Me: Hi… Can I speak to John? Customer: This is John speaking… Me: Ok John, Please be advised that this call is being monitored and recorded for training and quality purposes… I just want to update that the issue is now solved..blah…blah… I’ll be crediting your account… blahh.. Customer: That’s good to hear. Thanks for taking action.. blah..blah.. Me: Ok John! Thank you for calling.. Have I assisted you with your enquiry today? Customer: Oh wait, I think you are the one who called me right? Me: Aaah.. Yes. haha! Thank you for taking in my call! (Pahiya onte… 😂)
Customer: “I am 92 years old and reading news is all my happiness now. Why I can’t read the news? Can’t see anything on my iPad.. Me: Uhmm. We’l check…*troubleshoot *troubleshoot… Me: Is there someone with you right now who can check the device ( the device simply needs reboot).. Customer: I am living on my own, my kids have a life on their own, I don’t have friends… ME: …… Awww…
Oh the racists as well… Customer: I wanted to update my credit card details Me: Sure… Verified the account… processed update Me: All Good. Is there anything else? Customer : Yes, I want you to do my lawn and wash the dishes for me. But you can’t do that right? Your’e too far away. Me: Grrrr…
So there …. Will I go back to taking in calls??? Maybe, who knows!
Friend/Co-worker: “Dez, may opening daw sa account ni ano… Ang laki ng offer. Me: How much naman yan?? Friend/Co-worker: Asa 30k +++ daw eh. Apply tayo? Me: Sige, wait. update ko lang resume ko…. Hahaha!
GUYS, 75 CALLS WAITING AHOD PLEASE ! (exaggerated na sa amin yung ganito kadami que pero sa ibang center 100 plus calls)
AHOD (All hands on DECK) – instances where there would be a sudden spike on queues, you can tap admins to take in calls for the meantime until the queue stabilizes. In short, bilisan at i-wrap up mo na call mo para maubos na yung call ques at AVAIL na! haha!
AVAIL Definition: Also known as idle time, available time is time spent by agents ready and waiting to take calls. In short again, time to make Chika or Chismis to your team mates/ seatmates. 😂
MANILA, Philippines – The Study World Education Fair is back to provide students in the Philippines with the chance to continue their education overseas on Saturday, October 5th, 2019, at the Shangri-La Makati, from 12:00 PM – 6:00 PM. Students can meet representatives from the world’s leading universities, enjoy workshops, and explore scholarship and visa opportunities.
What is the UKEAS Study World Education Fair?
UKEAS is a global leader in education consultancy. With 36 offices in 6
countries, UKEAS provides free and impartial counselling and application
services for students who wish to study in the United Kingdom, the United
States, Canada, Australia, and Singapore. UKEAS offers professional,
comprehensive, and friendly service to students of all academic levels.
The Study World
Education Fair brings representatives from the world’s leading universities
together to empower students with the information they need to pursue an
education abroad. Partner universities include the following, but not limited
INTO – Glasgow Caledonian University (United Kingdom)
INTO – Manchester (United Kingdom)
INTO – Marshal University (United States)
INTO – Newcastle University (United Kingdom)
INTO – Oregon State University (United States)
INTO – Queen’s University of Belfast (United Kingdom)
Istituto Marangoni (United Kingdom)
Kaplan – International College Glasgow (United Kingdom)
Kaplan – International College Liverpool (United Kingdom)
Kaplan – University of Nottingham (United Kingdom)
Kaplan – University of York (United Kingdom)
Leeds Beckett University (United Kingdom)
University of Leeds (United Kingdom)
S P Jain Global School of Global Management (Australia)
SIM Global Education (Singapore)
Canadore College (Canada)
De Montfort University (United Kingdom)
Goldsmiths University of London (United Kingdom)
HULT Business School (United States, United Kingdom)
Mander Portman Woodward – MPW (United Kingdom)
Oncampus UK (United Kingdom)
University of Portsmouth (United Kingdom)
University of St. Andrews (United Kingdom)
University of Strathclyde (United Kingdom)
Shorelight Education (United States)
In addition, guests
can look forward to a number of workshops:
International Creative Course Jumpstarts Your Career (Goldsmith’s University of
Build a Globally Competitive Fashion Portfolio (Instituto Marangoni)
Why Study Overseas? There are many good reasons to
pursue an education overseas. Some of the top benefits one can enjoy are the
access to courses not offered in the Philippines while seeing and immersing in
new cultures. This is a chance to develop new connections for future
networking, explore new interests, improve your career prospects on a global
stage, and experience independent living. It’s an exciting and positive chance
to earn a brighter future for yourself!
The Time is Now to Study Abroad!
Experience workshops from top-ranking universities and learn about scholarship
and student visa opportunities at the UKEAS Study World Education Fair on
Saturday, October 5th, 2019, at the Makati Shangri-La Hotel, in
Makati City, from 12:00 PM – 6:00PM. Register now at https://www.ukeas.ph/registration/ to begin your journey
to study overseas!
Having 26 years of experience in free international education advisory, UKEAS
has helped over 78,000 students achieve their dreams of pursuing courses in the
United Kingdom, United States, Canada, Australia, and Singapore. With more than
600 institution partnerships and 300 professional team members, UKEAS has made
itself accessible to individuals by offering free services in 36 offices
including Taiwan, Nigeria, Ghana, UK, Thailand, Vietnam, and Malaysia. Learn
more at https://www.ukeas.ph and become a
member of its online community at https://www.facebook.com/UKEASPhils/.
I am so into having packed lunch to work. I love that dear hubby prepares my “baon” every morning. It is always a challenge whenever I buy my food for lunch as I would rely on fast food which we all know is not healthy. So glad to find these lovely lunchbox. This will make me more excited to have my lunch enjoyable to eat!
– Get ready to change the way you eat lunch each and every day with the Vaya Tyffyn lunchboxes! Now available in the Philippines, the Vaya Tyffyn was designed by a team of highly seasoned professionals all across the globe. Vaya seeks to improve the way people take food on the go with a product that is stylish, durable, and travel-friendly.
Lunchboxes as a Way of Life for All Generations In the Philippines, the
lunchbox brings up memories of childhood and meals that end up cold and runny;
edible, but not quite as satisfying as it could be. At its worst, the food
inside can spoil before consumption.
The practice of
carrying a lunchbox often continues into adulthood, with many taking a packed lunch
to work in order to enjoy a healthier and fresher meal. Yet, despite the
efforts at re-heating food, lunches never taste as fresh as it should be.
A Lunchbox Full of Innovation Enter: the Vaya Tyffyn. The
design defies the conventional approach to pre-packed meals by providing
consumers with the option to pack a multi-course meal every day instead of the
typical combination of rice and a main dish.
Vaya Tyffyn is a truly unique lunchbox with key features such as:
Vaya’s proprietary Vacutherm
Insulation technology that keeps
your food hot or cold for 6 hours
stainless steel body that easily fits in your bag
lids with integrated gaskets
that can carry more than one dish in each container
The Vaya Tyffyn comes
in three different sizes for all appetites; 600ml (two containers), 1,000ml
(three containers), 1,300ml (four containers).
A New Approach to Meal Prep Whether it’s a quick lunch at the office or a day-trip with your friends,
the Vaya Tyffyn is sure to become a staple in your life. Safe, sleek, and sustainable,
the Tyffyn ensures your food stays fresh and warm; ready to enjoy at your own
convenience. Experience a new and exciting world of freshness with Vaya.