In today’s fast-paced lifestyle, a smartphone is a must-have appendage to keep up with one’s daily grind. But one feature that rarely takes the spotlight, yet very much deserves it, is Fast Charging.
Go-getters would know that the last thing that they want is for their smartphone to slow them down. And the best smartphone of choice to date, that will be up and running as you are is the Vivo V17Pro.
Powered with 4,100 mAh battery, the V17Pro guarantees long battery life despite multi-app use. In layman’s term, one can enjoy a reliable phone that is versatile enough for quick document work, incessant communications via messaging apps, constant browsing, and even games, without it dying on you just after a few hours.
The Fast charging feature is the life hack you need, especially if your mantra is Rest and Reset. It’s most important to have a phone that will only require as little time to reset as you are if you’re the image of up-and-about.
There was a time when taking selfies was as basic as capturing one’s close-up image, often to highlight an appearance or a spectacular scenery in the background. While selfie shooters yearned to capture more elements in their frames, they were limited mostly by the technology of the front-facing cameras at that time.
In recent years, advancements in optics technology and software development have given birth to front-facing cameras that offer better resolution and image quality, as well as AI-enhanced photography apps. These, in turn, have transformed selfie shooting, from a mere trend, to a skill, even an artform.
Today, companies like Vivo, are taking the lead in pioneering technology that enhances the smartphone experience. This includes taking selfie shooting to new and higher levels.
Just a few months after unveiling its V15 Pro with the world’s first 32MP elevating selfie camera and an AI triple rear camera, the leading global technology company has already launched V17 Pro, the second flagship smartphone in its V series of midrange smartphones.
Now, improving from its predecessor, the V17 Pro boasts of another world’s first, an exclusive pair of front cameras—a 32MP main camera with f/2.0 aperture and 8MP 105-degree super-wide-angle camera—which ensures clearer and fuller selfies, in whatever environment.
Much like the V15’s selfie optics, the V17 Pro’s dual front cameras are tucked behind the smartphone’s notch-less Super AMOLED Ultra FullView™ Display, nestled in a wide pop-up mechanism that elevates as quickly as it retracts.
With the premium smartphone’s dual elevating selfie camera, users will never need selfie sticks to capture “groufies” or the splendid panoramic view behind them. All they have to do is access the super-wide-angle camera and “shoot beyond limits”.
For nighttime selfies, the front camera gets ample support from Selfie Softlight that lights up dark images and an exclusive Super Night Selfie mode which captures and combines multiple frames into one image to make one’s face stand out, especially in low-light conditions.
night mode
There is also a “Pose Master” feature which suggest several poses to match various photo scenes and backgrounds, to make one’s selfies even more creative.
Aside from its elevating dual selfie camera and AI powered and enhanced selfie apps, the V17 Pro also boasts of AI quad rear cameras—48MP main camera, 8MP super wide-angle, 2MP bokeh, and 2MP super macro camera—which can capture super macro images from a distance of just 4 cm., and super wide clear images, even in dark surroundings.
A selfie (right) using the Vivo V17 Pro’s Super Wide-Angle camera captures a fuller background, compared to a typical selfie.
About Vivo
Vivo is a leading global technology company that is committed to creating trendsetting smart mobile innovations and services. Devoted to forming a vibrant mobile internet ecosystem, Vivo currently owns and operates an extensive network of research operations, with R&D centers focusing on the development of cutting-edge consumer technologies, including 5G, AI, mobile photography, and next-generation smartphone design.
Currently, Vivo has over two hundred million users enjoying its mobile products and services around the world. It is present in 18 markets globally and features offline retail stores in over 1,000 cities worldwide. In the Philippines, Vivo is among the top 3 smartphone brands in terms of market share with 1.5 million users nationwide.
In this age of modern day technology, finding a job has taken its toll on a new level. Job seekers have now different options to choose from between going to a company like the usual way of applying or going through an application process or recruitment where one has to go physically line up to submit a resume, take examination and a face-to-face interview with the boss.
The easiest and convenient way nowadays is to go online and do all the process above in just a few clicks away. Less hassle and saves your time, money and effort ( no traffic, saves your fare expenses and most of all, your time! a few hours you can spend more for a quality time with family)
Filipino skills are very competitive, world class if I may say when it comes to work ethics. A great platform is at Rakuboss.ph wherein a multifaceted Filipino skills marketplace that supports freelancers from any business sector within the Philippines.
Zilingo – a technology platform that is re-imagining the fashion industry – is the first to bring to customers the latest collection from leading fashion brand Folded & Hung fronted by “PBB Lucky Season 7” big winner Maymay Entrata.
From October
13, fashion lovers across the country can now purchase the Folded & Hung
apparel collection that marries creative, young, and fresh designs with a touch of retro details for a
classy, old-school inspired look. Styles are hued in eye-catching reds, blues,
and yellows for wearers to make a fashion statement.
Zilingo and Folded & Hung present to customers coveted pieces suitable for all occasions. “Folded & Hung fans get first dibs to purchase clothing from this collection on Zilingo with the simple click of the button. Not only is this fashion line cool and stylish, it is also comfortable and easy-to-wear with flattering silhouettes customers will love,” shared Ryza Dipatuan – Razo, Marketing Director, Zilingo Philippines.
Mark your calendar and be sure to set the alarm on your trusty mobile phone or clock!
Recognizing the continuous growth and potential of the online retail market, and the need to constantly provide customers with new and exciting options, Zilingo aims to provide a unique shopping experience to customers and enable brands to expand their reach to fashion enthusiasts across the region.
Since April
2019, Zilingo customers have had easy access to Folded & Hung’s collection and shopping online is easier than ever with free delivery nationwide,
with no minimum purchase and multiple payment methods including
cash-on-delivery.
This screenshot was taken from my FB Post, 30 September 2019. The effective date of my resignation at work. Looking back, you may check my journey on finding a new work first. 🙂
Working in a BPO industry is not easy like others would regard to this as “Easy Job” There are several factors one has to consider if you wanted to be in this industry. Being a ‘call center agent’ have open me up to new learning experiences.
Being a call center virgin (one who has no experience working prior in a BPO), I am nuisance to terms and jargon in theproduction floor ( is a place where agents attend calls), RTM ( Real-time monitoring ) in charge would shout ‘ Dez, ACW one minute! That was very new to me on my first day in the production floor. I was like thinking ” What the heck is ACW?”
ACW is one of the most important responsibilities when working in a call center. It refers to the tasks required from a customer service representative after a call has ended and how long it takes for a representative to complete their post-call tasks”
” Huy, auto-in ka na!” a co-worker nudged on me. “Di pa ko tapos mag notes ano ba yan!” …. and so long a lists of terms that I get to know in the floor! Madali lang naman, just GMG! Haha! Kung ano yung GMG? Just check this link: https://www.urbandictionary.com/define.php?term=GMG 🙂
What do one expect from being a newbie? Of course, failing stats! Haha! Thanks to my TL (Team Lead/er) who did guide me through our coaching sessions, call listening and of course, finding the root cause on why I keep on failing which is;
Filipinism- English words or phrases resulting from the literal translation of Filipinos of English terms. They may not be necessarily grammatically incorrect but may not be comprehensible to native English speakers.
Voice Diction- is word choice, or the style of speaking that a writer, speaker, or character uses. The diction that you use when you speak or write should be matched to purpose or audience.
and one of the most important factor is CONFIDENCE. The way you deliver your spiels will definitely connect you to the person on the other line.
But of course, after failing, you have to level-up. Once you get the hang on how things work around with the process, you start to achieve small accomplishments one after another.
“Top Care Agent, Top Resolution Specialists for the month of…” Those are music to your ears. You get to have certificates, acknowledgement, a clap from fellow agents.. Haha! Kidding, you get incentives as well…
Here are some metrics from my recent account that you need to hit to get the P4P (pay-for-performance/ incentive) Or in agents layman’s term is extra-money, moohla, funds for your kikay-kit, pang rubber shoes, pang starbucks, pang date, pang- Palawan/Cebuana kay Mother-Tita-Tito-Kuya-Ate-Bunso-Lolo-Lola sa province na panay ang kumusta sa’yo pag payday! 🙂
Qualifier for P4P(Pay for Performance)
50 Surveys
95% REL
No second Written Warning
Scorecard
NPS– Net Promoter Score®, or NPS®, measures customer experience and predicts business growth. This proven metric transformed the business world and now provides the core measurement for customer experience management programs the world round. Meaning from HERE
AHT– is a call center metric for the average duration of one transaction, typically measured from the customer’s initiation of the call and including any hold time, talk time and related tasks that follow the transaction. AHT is a prime factor when deciding call center staffing levels. From HERE
(Call Center) QA– is a process that can help ensure customer interactions are aligned with business goals. QA (Quality Assurance) monitoring aims to identify common customer issues, improve customer experience, and help standardize communication processes with customers From HERE
… and one of the most important but most often used and abused metrics madalas eto na lang ang kulang kaya di mo nameet target mo.
REL – Reliablity (Self explanatory ano po?) Attendance. Kakayahan mong gumising ng madaling araw at pumasok sa tamang oras ng hindi nalelate at gumamit ng Alibis Like ‘ Wala po akong masakyan- walang jeep, bus, taxi, grab,angkas, de-padyak na dumadaan! kanina pa ko naghihintay ng masasakyan like mga 2 hours. 🙂 di nag alarm CP ko, Di ako nagising, wala pong tubig sa amin! Wala na po ako damit masuot kase nasa labahin lahat, Traffic! sa alas dos hanggang alas kwatro ng madaling araw??! Masama pakiramdam like ‘me sakit po kase- asawa/nanay/tatay/tita/tito/si panganay, bunso, gitnang anak/ lolo/lola/ kapatid na babae, kapatid na lalake/ friend na babae/ friend na lalake- friend na LGBT –lesbian, gay, bisexual, and transgender! Ay meron pa pala, may sakit po kase pet ko na dog/cat/ monkey/ snaaake! as in ahas? need irush sa vet! Nag away po kase kami ng … same characters ng mga may sakit above 😂
But sometimes, we just don’t really feel going to work at times. We all have our reasons why we fail at some point in Reliability but we also have to think that we are being paid to work and let’s not judge our superiors or blame them if they are strictly implementing these things because at the end of the day we have to comply and we did amend to it. OR if it is really a serious matter to attend to that needs your absence, so be it. Be absent and just make up on the things you missed next time.
I’ll be missing all the dramas in the production floor – irate customer-irate agent relationship! irate agent-irate team lead relationship, irate team lead-irate manager relationship, irate agent-irate agent relationship. Haha!
But I’ll be leaving you for now with my unforgettable Boboos in the floor!
While on the call….
Me: Is 012345678 your telephone number?! Customer: Yes. Me: Is that true????!…. (Ay! is that correct pala dapat!) HAHA! 😂
Customer: !@#$%^&%8*( Where is my newspaper?! Me: I am very sorry to hear…. Customer: I don’t wanna hear your sorry again..$^&#@!#% Me: Oh, I apologise… (soorry not sorry!)😂
Doing an outbound call…. Me: Hi… Can I speak to John? Customer: This is John speaking… Me: Ok John, Please be advised that this call is being monitored and recorded for training and quality purposes… I just want to update that the issue is now solved..blah…blah… I’ll be crediting your account… blahh.. Customer: That’s good to hear. Thanks for taking action.. blah..blah.. Me: Ok John! Thank you for calling.. Have I assisted you with your enquiry today? Customer: Oh wait, I think you are the one who called me right? Me: Aaah.. Yes. haha! Thank you for taking in my call! (Pahiya onte… 😂)
Drama Moments
Customer: “I am 92 years old and reading news is all my happiness now. Why I can’t read the news? Can’t see anything on my iPad.. Me: Uhmm. We’l check…*troubleshoot *troubleshoot… Me: Is there someone with you right now who can check the device ( the device simply needs reboot).. Customer: I am living on my own, my kids have a life on their own, I don’t have friends… ME: …… Awww…
Oh the racists as well… Customer: I wanted to update my credit card details Me: Sure… Verified the account… processed update Me: All Good. Is there anything else? Customer : Yes, I want you to do my lawn and wash the dishes for me. But you can’t do that right? Your’e too far away. Me: Grrrr…
So there …. Will I go back to taking in calls??? Maybe, who knows!
Friend/Co-worker: “Dez, may opening daw sa account ni ano… Ang laki ng offer. Me: How much naman yan?? Friend/Co-worker: Asa 30k +++ daw eh. Apply tayo? Me: Sige, wait. update ko lang resume ko…. Hahaha!
GUYS, 75 CALLS WAITING AHOD PLEASE ! (exaggerated na sa amin yung ganito kadami que pero sa ibang center 100 plus calls)
AHOD (All hands on DECK) – instances where there would be a sudden spike on queues, you can tap admins to take in calls for the meantime until the queue stabilizes. In short, bilisan at i-wrap up mo na call mo para maubos na yung call ques at AVAIL na! haha!
AVAIL Definition: Also known as idle time, available time is time spent by agents ready and waiting to take calls. In short again, time to make Chika or Chismis to your team mates/ seatmates. 😂
